yuvkxsβ’ Β· Customer Care
Contact Us
Contact us for questions about our children's toys, product details, an existing purchase, delivery, or a return.
service@yuvkxs.com
00852-4775694
8:00 AM β 10:00 PM Daily
Product Questions
Include the product name and the information you need, such as dimensions, included components, assembly requirements, or recommended age. Review product-specific warnings when assessing suitability.
Order Assistance
Please provide your order number, the email address used at checkout, and a short explanation of your question.
Damaged, Incorrect, or Missing Items
Contact us promptly and retain the item and packaging. Where available, include:
- Your order number and the affected product name.
- A description of the damage, error, or missing component.
- Photographs of the product, packaging, and shipping label.
Stop using a toy that appears damaged or unsafe. We will review the issue and explain the appropriate next steps.
Return Instructions
Contact us before shipping a return. Our registered business address is not automatically a return facility. We will provide the designated return destination and instructions after reviewing your request.
Information Security
Do not send complete payment-card numbers, security codes, passwords, or unnecessary personal information about a child.
Brand: yuvkxsβ’
Company: Shanghai Shuochengda Technology Co., Ltd.
Owner: Hua Yiyue
Business Address: 1st Floor, No. 258 Pingyang Road, Minhang District, Shanghai, China
Website: yuvkxs.com