Contact Us

yuvkxsβ„’ Β· Customer Care

Contact Us

Contact us for questions about our children's toys, product details, an existing purchase, delivery, or a return.

Email

service@yuvkxs.com

Phone

00852-4775694

Customer Service Hours

8:00 AM – 10:00 PM Daily

Product Questions

Include the product name and the information you need, such as dimensions, included components, assembly requirements, or recommended age. Review product-specific warnings when assessing suitability.

Order Assistance

Please provide your order number, the email address used at checkout, and a short explanation of your question.

Damaged, Incorrect, or Missing Items

Contact us promptly and retain the item and packaging. Where available, include:

  • Your order number and the affected product name.
  • A description of the damage, error, or missing component.
  • Photographs of the product, packaging, and shipping label.

Stop using a toy that appears damaged or unsafe. We will review the issue and explain the appropriate next steps.

Return Instructions

Contact us before shipping a return. Our registered business address is not automatically a return facility. We will provide the designated return destination and instructions after reviewing your request.

Information Security

Do not send complete payment-card numbers, security codes, passwords, or unnecessary personal information about a child.

Brand: yuvkxsβ„’
Company: Shanghai Shuochengda Technology Co., Ltd.
Owner: Hua Yiyue
Business Address: 1st Floor, No. 258 Pingyang Road, Minhang District, Shanghai, China
Website: yuvkxs.com